FAQs
General Questions
Telemedicine allows you to consult with healthcare providers remotely using your computer or mobile device, making it easier and more convenient to access medical care.
We offer a range of services including virtual consultations with licensed healthcare professionals, medical concierge and medicine delivery subscriptions.
You can sign up by visiting our website, clicking on the “Book a consultation” button, and following the registration process. You’ll need to provide some personal information and medical history to get started.
Telemedicine
Once you’ve registered and chosen your subscription that best suits your needs, you can book an appointment through our scheduling portal. Choose your preferred date and time, and select the healthcare provider you wish to consult with.
During a virtual consultation, you will discuss your symptoms and medical history with a healthcare provider who will then provide a diagnosis, treatment plan, and, if necessary, a prescription.
Yes, we use advanced encryption and security protocols to ensure that all your personal and medical information is kept confidential and secure.
Yes, our healthcare providers can prescribe medications if deemed necessary during your consultation.
Medicine Subscription
Our medicine subscription service delivers your prescribed medications to your doorstep on a regular schedule, so you never run out of essential medicines.
After receiving a prescription from one of our healthcare providers, you can enrol in a subscription plan. If it’s a medicine you are already taking, please send us a list and we will provide you with a quote based on the frequency and delivery option that best suits your needs.
Yes, please get in touch with our customer service team.
If your prescription changes, you can update your subscription plan accordingly by getting in touch with customer service.
Delivery fees may vary depending on your location and the type of subscription plan you choose. Details about any applicable fees will be provided during the subscription setup process.
Billing and Insurance
We are a subscription-based service. Payment is required monthly to have access to book an appointment within said month. We accept various payment methods including credit/debit cards and bank transfers.
Not at this time. We are working on it.
Our subscriptions are non-refundable. Please get in touch with our customer service team if you have any issues with your subscription.
Support and Assistance
You can reach our customer support team via email or WhatsApp. We aim to respond to all queries within 48 hours.
Yes, our technical support team is available to help you with any issues related to our website or app. Please contact us via email or WhatsApp for assistance.
Miscellaneous
All our healthcare providers are fully licensed and certified professionals who are qualified to provide medical consultations and prescriptions.
Our services are primarily available to residents within our service areas. If you are travelling, contact customer support to see if we can accommodate your needs via our Medical Concierge
We value your feedback. You can provide feedback by leaving a review on our website or by contacting customer support. Your input helps us improve our services.
If you have any other questions not covered here, please feel free to contact us directly. We’re here to help!